Complaints Policy
If you wish to make a complaint about our service, please contact the Complaints Officer in writing at: getsmartr@smartrfinance.com, or via post to:
The Complaints Officer
6 Firwood Close
Chandlers Ford
Eastleigh
Hampshire
SO53 1HN
All written complaints will be responded to within 48 hours either verbally or in writing, and a final written response provided within 8 weeks of receiving the complaint.
In relation to your complaint you can also request a review from the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr/
Financial Ombudsman Service (FOS)
If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of our final response. Their contact details are:
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 1239 123.
Email: complaint.info@financial-ombudsman.org.uk
Information regarding the service can be found on the Financial Ombudsman website: http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm